PRIVACY POLICY

 

I.               OVERVIEW

 

VinFast Auto Philippines, Corp. (“VinFast PH”, “We”, “Us”, “Our”) is a rising automative brand in the Philippines, which originated in Vietnam, primarily offering electric vehicles as more sustainable means of transport. 

 

As we introduce our product line up in the market, we inevitably collect and process Personal Information.

 

We understand the importance of privacy to our customers, and we are committed to the highest standards of privacy and data protection compliance and expect everyone in our Company to adhere to these standards. We demand highest standards of ethics and compliance with applicable laws and rules from our management, employees, and third-party suppliers and service providers.

 

II.             APPLICABILITY

 

This Statement applies to all our systems involving the processing of Personal Information. This Statement does not apply to any website, product or service of any third-party organization even if the website links to (or from) our website. Please always review the Privacy Policy of any third-party organization before deciding whether to provide any information.

 

III.            INFORMATION WE COLLECT

 

Personal Information, as defined in the Data Privacy Act (DPA) of the Philippines, refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information, would directly and certainly identify an individual.

 

We collect the following Personal Information from different data subjects, based on the purpose of our transaction with them.

 

For purposes of access to this website, we may collect any or all of the following Personal Information:

·      Complete Name

·      Address and Location

·      Contact Number

·      Email Address

·      Valid and Competent Evidence of Identity

·      Birthdate

·      Gender

·      Vehicle Preference

·      Dealer Location Preference

·      Payment Preference

·      Employment Information

·      Household Information

·      Educational Background

 

We also automatically collect certain information about your device and usage of our website through cookies and similar tracking technologies. This information may include your IP address, browser type, operating system, referral URLs, and other browsing data.

 

IV.            PURPOSES OF COLLECTION

 

We collect Personal Information for any or all of the following purposes:

·      To provide and improve website and services;

·      To communicate about products, services, and promotions;

·      To customize website experience;

·      To analyze trends and usage of the website;

·      To gather feedback and information, including sales and service experience;

·      To market our products and services;

·      To boost sales;

·      For market research and feasibility studies;

·      To protect users against fraudulent or unauthorized activities;

·      To comply with legal obligations;

·      For legitimate interests

 

There may be separate Data Privacy Notices applicable for each transaction or service in our website, which the data subject shall also provide separate consent.

 

V.              DISCLOSURE OF INFORMATION

 

Subject to the Data Privacy Act, we may share, preserve, transfer, and disclose your Personal Information to the following:

·      Our shareholders, directors, officers, employees, agents, dealers, sales personnel, and other authorized representatrives

·      Third party suppliers and service providers that help us operate our website, provide our products and services, to the extent needed to perform their duties and their functions; and

·      Government authorities and such entities that may have a legitimate and legal interest in the information

 

VI.           PROCESS OF COLLECTION

 

Broadly speaking, we collect information in three ways: (1) when you provide it directly to us, (2) when we obtain verification information about you or your company through trusted third parties, and (3) passively through technology such as “cookies”.

 

VII.          DATA SUBJECT RIGHTS

 

As a data subject whose Personal Information will be collected and processed by us, you are entitled to the following rights, pursuant to Section 16 of Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and Section 34 of its Implementing Rules and Regulations:

 

1.             Right to be informed

You have the right to be informed whether Personal Information pertaining to you shall be, are being, or have been processed, including the existence of automated decision-making and profiling.

 

2.             Right to object

You have the right to object to the processing of your Personal Information, including processing for direct marketing, automated processing or profiling. You shall also be notified and be given an opportunity to withhold consent to the processing in case of changes or any amendment to the information supplied or declared to the data subject.

 

3.             Right to Access

You have a right to be given access to specific kinds of information identified in the Data Privacy Act upon reasonable demand.

 

4.             Right to Rectification

You have the right to dispute the inaccuracy or error in the Personal Information and have us correct it immediately and accordingly, unless the request is vexatious or otherwise unreasonable.

 

5.             Right to Erasure or Blocking

You shall have the right to suspend, withdraw or order the blocking, removal or destruction of your Personal Information from our filing system.

 

6.             Right to Damages

Upon presentation of a valid decision, we recognize your right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of Personal Information, taking into account any violation of your rights and freedoms as data subject.

 

VIII.        STORAGE OF INFORMATION

 

Generally, we shall keep Personal Information in our system for a period of ten (10) years, after which period, the same shall be deleted unless needed for:

·      the fulfillment of declared, specific, and legitimate purpose;

·      the establishment, exercise, or defense of legal claims, such as ongoing investigations, legal proceedings, and litigation; or

·      legitimate business purposes, which must be consistent with standards followed by the applicable industry or approved by the appropriate government agency.

 

Personal Information provided to us shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party, or prejudice the interests of our customers.

 

The Company has put in place physical, electronic, and managerial procedures designed to help prevent unauthorized access, to maintain data security, and to use correctly the Information we collect online. These safeguards vary based on the sensitivity of the Information that we collect and store.

 

IX.            CHANGES TO THIS STATEMENT

 

We may change this Privacy Statement. The “Last updated” legend at the top of this Privacy Statement indicates when this Privacy Statement was last revised. Any changes are effective when we post the revised Privacy Statement on our website and your continued use of the website shall mean acceptance of the provisions of this Privacy Statement and the Terms of Use.

 

X.             DISCLOSURE

 

We take reasonable measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

 

You can choose not to provide us with certain information, but this may limit your ability to access certain features of our website or use our services. You may also opt out of receiving any communication from us by reaching out to us through the above contact details.

 

XII.          CONTACT INFORMATION

 

If you have any questions or suggestions, or if you have any complaints regarding our privacy practices, please contact:

 

DATA PROTECTION OFFICER

VinFast Auto Philippines, Corp.

Unit 1603 Capital House

9th Avenue corner Lane S

Bonifacio Global City

Taguig City 1634

[email protected]

0961-4557337

 

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Legal Disclaimers
  • The product descriptions and illustrations sometimes also contain special equipment that is not part of the standard scope of delivery. The content corresponds to the status at the time of publication. We reserve the right to make changes to construction and equipment. The colors shown only approximately reflect the actual color. Special equipment shown for an additional charge. the range, technology and equipment of our vehicles may vary. For further information about the exact equipment of our vehicles, Contact VinFast.
  • Specifications of the vehicle may vary by region.
  • All information and illustrations are based on data available at the time of publication and subject to change without notice. Contact a VinFast for current information.
  • Options might differ by regions.
  • Warranty coverage is based on time or mileage, whichever occurs first. A comprehensive list of full warranty coverage can be found in the VinFast Warranty Policy Booklet.
  • All values shown are preliminary values. The final values will only be available once the vehicle has been approved, which is expected to be in the 2nd quarter of 2024.